Privacy Policy

a. Information You Provide Directly. When you complete our service questionnaire or contact form, we collect: full name, email address, phone number, home or service address, and any comments or additional information you voluntarily submit.

b. Automatically Collected Information. When you visit our Site, we may automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior through cookies and similar tracking technologies.

c. Questionnaire Responses. We collect your responses to our service-category questionnaires, which help us assess your needs and match you with appropriate trade professionals.

d. Communications. If you contact us directly via email or our contact form, we may retain those communications and any information contained therein.

We use the information we collect for the following purposes:

• To connect you with vetted local trade professionals in Rochester, New York based on your expressed service needs.
• To communicate with you regarding your service request, including follow-up calls or messages from matched trade companies.
• To evaluate and score service inquiries to ensure the most accurate contractor matching.
• To improve the functionality, performance, and user experience of our Site.
• To send service-related administrative communications.
• To comply with applicable legal obligations and enforce our Terms of Use.
• To detect, prevent, and address fraudulent, harmful, or illegal activity.
• To analyze usage trends and gather aggregate demographic information for internal business purposes.

a. Trade Professionals. Your personal information and questionnaire responses will be shared with one or more vetted trade companies in the applicable service category for the purpose of fulfilling your service request. By submitting our questionnaire, you expressly consent to this sharing.

b. Service Providers. We may share information with trusted third-party vendors who assist us in operating our Site, processing data, or providing related services (e.g., database hosting, analytics). These parties are contractually obligated to maintain confidentiality and use your data only as directed by us.

c. Legal Requirements. We may disclose your information if required to do so by law, subpoena, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Serv Local TradeHub, our users, or the public.

d. Business Transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described herein.

e. No Sale of Personal Information. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our Site, analyze usage patterns, and deliver relevant content. Cookies are small data files stored on your device. You may configure your browser to refuse cookies or alert you when cookies are being sent; however, some features of our Site may not function properly if cookies are disabled.

We may also use third-party analytics services (such as Google Analytics) that use cookies to collect information about Site usage on our behalf. These parties' use of your information is governed by their respective privacy policies.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining retention periods, we consider the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. Our database is secured using industry-standard row-level security controls and encrypted connections.

However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. We cannot warrant the absolute security of any information you transmit to us, and you do so at your own risk. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals as required by applicable law.

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Right to Restriction: Request that we restrict processing of your data in certain circumstances.
• Right to Data Portability: Request a machine-readable copy of your personal data.
• Right to Object: Object to our processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.
• Right to Opt Out of Communications: Unsubscribe from marketing emails by following the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to verifiable requests within 30 days.

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.

Our Site may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the privacy policy of any site you visit.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to DNT signals. If a standard for online tracking is adopted that we must follow in the future, we will update this policy accordingly.

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice (such as a notice on our homepage). Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact form available on our website or by writing to:

By using our Site and submitting your information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You acknowledge that you are at least 18 years of age, have read and understood this Privacy Policy, and agree to its terms.

This Privacy Policy, together with our Terms of Use, constitutes the entire agreement between you and Serv Local TradeHub with respect to your privacy and supersedes any prior communications or agreements on the subject.